Systematic Literature Review: Aplikasi Uses and Gratifications Theory pada Penggunaan Sosial Media
Isi Artikel Utama
Abstrak
Penelitian ini bertujuan untuk menganalisis penerapan Uses and Gratifications Theory (U&G) dalam studi media sosial melalui metode Systematic Literature Review (SLR) dengan pendekatan PRISMA. Sebanyak 21 artikel jurnal terbitan 2022–2025 dianalisis untuk melihat bagaimana teori ini digunakan. Hasil penelitian menunjukkan bahwa U&G masih relevan dalam menjelaskan perilaku pengguna media sosial, terutama karena menekankan bahwa pengguna bersifat aktif dalam memilih media untuk memenuhi kebutuhan tertentu .Temuan penelitian mengelompokkan gratifikasi ke dalam empat kategori utama: motives-based, personal, social, dan applied gratifications, yang menunjukkan beragam tujuan penggunaan media sosial. Selain itu, jenis gratifikasi juga dipengaruhi oleh karakteristik masing-masing platform seperti TikTok, Instagram, Facebook, LinkedIn, dan X. Namun, penelitian yang ada masih didominasi pendekatan kuantitatif, dengan cakupan wilayah yang terbatas serta minim penggunaan metode campuran dan kajian terkait peran algoritma maupun teknologi baru. Oleh karena itu, penelitian selanjutnya disarankan untuk menggunakan pendekatan metodologis yang lebih beragam dan memperluas perspektif teoritis agar dapat memahami hubungan antara pengguna dan media sosial secara lebih komprehensif.
Rincian Artikel

Artikel ini berlisensiCreative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Kebijakan yang diajukan untuk jurnal yang menawarkan akses terbuka
Syarat yang harus dipenuhi oleh Penulis sebagai berikut:
- Penulis menyimpan hak cipta dan memberikan jurnal hak penerbitan pertama naskah secara simultan dengan lisensi di bawah Creative Commons Attribution License yang mengizinkan orang lain untuk berbagi pekerjaan dengan sebuah pernyataan kepenulisan pekerjaan dan penerbitan awal di jurnal ini.
- Penulis bisa memasukkan ke dalam penyusunan kontraktual tambahan terpisah untuk distribusi non ekslusif versi kaya terbitan jurnal (contoh: mempostingnya ke repositori institusional atau menerbitkannya dalam sebuah buku), dengan pengakuan penerbitan awalnya di jurnal ini.
- Penulis diizinkan dan didorong untuk mem-posting karya mereka online (contoh: di repositori institusional atau di website mereka) sebelum dan selama proses penyerahan, karena dapat mengarahkan ke pertukaran produktif, seperti halnya sitiran yang lebih awal dan lebih hebat dari karya yang diterbitkan. (Lihat Efek Akses Terbuka).
Referensi
Abdalla, R., Faizal, S., Menon, N., & Mohammed, A. (2025). From scroll to sale: How social media triggers and age shape digital consumer decisions through interaction. Frontiers in Communication, 10, 1664694. https://doi.org/10.3389/fcomm.2025.1664694
Aldamen, Y. (2023). Understanding social media dependency and uses and gratifications as a communication system in the migration era: Syrian refugees in host countries as a case study. Social Sciences, 12(6), 322. https://doi.org/10.3390/socsci12060322
Ali, H. S. M., Yasin, M. A.-I., & Alsagoff, S. A. S. (2023). Determining satisfaction of social media use among Iraqi audiences toward religious issues. Jurnal Komunikasi: Malaysian Journal of Communication, 39(3), 351–367. https://doi.org/10.31185/lark.Vol2.Iss50.3197
Bond, L. A., Lundy, L. K., Miller, H. M., Crandall, C. A., Diaz, J. M., & Crandall, R. M. (2024). Social media use reveals public perceptions of prescribed burning. Journal of Applied Communications, 108(3). https://newprairiepress.org/jac/vol108/iss3/1/
Cuong, T. V., Khai, N. T., Oo, T. Z., & Józsa, K. (2025). The impact of social media use motives on students’ GPA: The mediating role of daily time usage. Education Sciences, 15(3), 317. https://doi.org/10.3390/educsci15030317
Cuong, T. V., Piko, B. F., & Tuong, N. V. (2025). The role of social media in constructing meaning in life: A SEM analysis. Information, Communication & Society, 24(2), 327–340. https://doi.org/10.1515/icom-2024-0060
Dainton, M., & Zelley, E. D. (2018). Applying communication theory for professional life: A practical introduction (4th ed.). SAGE Publications.
Eger, L., & Gangur, M. (2024). How universities communicate with the public via social media: A content analysis. Communication Today, 15(1). https://communicationtoday.sk/how-universities-communicate-with-the-public-via-social-media-a-content-analysis/
Griffin, E. A. (2019). A first look at communication theory (10th ed.). McGraw-Hill Education.
Hatamleh, I. H. M., Safori, A. O., Ahmad, A. K., & Al-Etoum, N. M. I. (2023). Exploring the interplay of cultural restraint: The relationship between social media motivation and subjective happiness. Social Sciences, 12(4), 228. https://doi.org/10.3390/socsci12040228
Hatamleh, I. H. M., Aissani, R., & Alduwairi, R. F. S. (2024). The role of social media motivation in enhancing social responsibility. Social Sciences, 13(8), 409. https://www.mdpi.com/2076-0760/13/8/409
Hatamleh, I. H. M., & Akkof, A. M. A. (2025). The moderating effect of cultural restraint on the relationship between users’ motivations for following digital influencers on social media and subjective happiness. Frontiers in Communication, 10, 1644142. https://doi.org/10.3389/fcomm.2025.1644142
Hodson, J., Jaigris, V., & O’Meara, V. (2023). Curating hope: The aspirational self and social engagement in early-onset cancer communities on social media. Social Media + Society, 9(3).
Hoang, H. Q., Tran, K. T., & Le, T. D. (2024). Engaging users on university Facebook pages: Insights from the uses and gratifications theory and post characteristics. Cogent Social Sciences, 10(1), 2402086. https://doi.org/10.1080/23311886.2024.2402086
Katz, E., Blumler, J. G., & Gurevitch, M. (1973). Uses and gratifications research. The Public Opinion Quarterly, 37(4), 509–523. https://doi.org/10.1086/268109
Littlejohn, S. W., & Foss, K. A. (2016). Theories of human communication (11th ed.). Waveland Press.
Page, M. J., McKenzie, J. E., Bossuyt, P. M., Boutron, I., Hoffmann, T. C., Mulrow, C. D., Shamseer, L., Tetzlaff, J. M., Akl, E. A., Brennan, S. E., Chou, R., Glanville, J., Grimshaw, J. M., Hróbjartsson, A., Lalu, M. M., Li, T., Loder, E. W., Mayo-Wilson, E., McDonald, S., McGuinness, L. A., Stewart, L. A., Thomas, J., Tricco, A. C., Welch, V. A., Whiting, P., & Moher, D. (2021). The PRISMA 2020 statement: An updated guideline for reporting systematic reviews. BMJ, 372, n71. https://doi.org/10.1136/bmj.n71
Rubyasih, A., Koesanto, S. M. A. A., Bintarti, A., & Mairing, J. P. (2023). Buzzing before the storms: Infodemic pattern of COVID-19 in Indonesia. Jurnal Komunikasi: Malaysian Journal of Communication, 39(4), 22–37. https://cendekia.unisza.edu.my/neuaxis-e/Record/oai:generic.eprints.org:23155
Schmid, U. K., Kümpel, A. S., & Rieger, D. (2024). Social media users’ motives for (not) engaging with hate speech: An explorative investigation. Social Media + Society, 10(4). https://doi.org/10.1177/20563051241306322
Shao, J., Zhao, M., Lyu, Y., & Chen, Y. (2023). Why do users keep coming back to TikTok? Understanding users’ motivation toward the continuous use intention of Chinese adolescent social media users. Innovative Marketing, 19(3), 134–144.
Shen, H., Zhang, Y., & Hu, Y. (2025). Immersion and behavioral intention in social media: TikTok’s travel live streaming perspective. SAGE Open, 15(3), 21582440251367833. https://doi.org/10.1177/21582440251367833
Snyder, H. (2019). Literature review as a research methodology: An overview and guidelines. Journal of Business Research, 104, 333–339. https://doi.org/10.1016/j.jbusres.2019.07.039
Sundar, S. S., & Limperos, A. M. (2013). Uses and gratifications of social media: A review of U&G 2.0. Journal of Broadcasting & Electronic Media, 57(4), 504–525. https://doi.org/10.1080/08838151.2013.845827
Tiwari, S. K., Haque, M. A., Kimani, M. D., & Kumar, S. (2025). How social media advertising influences sustainable purchase intentions in the digital age. Discover Sustainability, 6(1), 889. https://doi.org/10.1007/s43621-025-01820-7
Tran, H. D., & Diep, P. P. U. (2025). Me, myself, and I: Self-presentation, self-esteem, and uses and gratifications on Facebook, LinkedIn, and TikTok. First Monday, 30(3). https://doi.org/10.5210/fm.v30i3.13711
Waheed, S., Sattar, S., Bhatti, Z. I., & Naeem, M. (2022). Social media encourages women entrepreneurship: A study of challenges and empowerment. International Journal of Media and Information Literacy, 7(2), 596–605. https://ijmil.cherkasgu.press/
Walther, J. B. (1996). Computer-mediated communication: Impersonal, interpersonal, and hyperpersonal interaction. Communication Research, 23(1), 3–43. https://doi.org/10.1177/009365096023001001
Wang, X., Chen, M., & Jiang, W. (2024). Why is one social media platform not enough? A typology of platform-swinging behavior and associated affordance preferences. Social Media + Society, 10(2). https://doi.org/10.1177/20563051241254373
Zafina, N., & Sinha, A. (2024). Celebrity-fan relationship: Studying Taylor Swift and Indonesian Swifties’ parasocial relationships on social media. Media Asia, 51(4). https://doi.org/10.1080/01296612.2024.2304422